At ProFaceFinder, we strive to provide the best possible service to our users. However, we understand that there may be situations where you need to request a refund. Please review our refund policy below.

Eligibility for Refunds

1. Refund Period:
   • Refund requests must be submitted within the calendar month following the purchase.
2. Conditions for Refund:
   • Pro Plan: Refunds are not available if you have executed at least one search query or set up at least one alert during the refund period.
   • Premium Plan: Refunds are not available if you have executed at least one search query, set up at least one alert, or placed an order to send a Takedown Notice during the refund period.
3. Account Deactivation:
   • Refunds are not available if you have opted to delete your account.
4. Illegal Activities:
   • Refunds are not provided if you have engaged in activities that violate our Terms of Service, applicable laws, or our Privacy Policy.

Exceptional Circumstances

In the unlikely event of exceptional circumstances, we reserve the right to assess each refund request individually. We will use the principles of good faith and ethical business practices as guiding criteria in the evaluation process.

How to Request a Refund

To request a refund, please contact our support team at:

• Email: support@profacefinder.com

Include your account details and the reason for your refund request. Our team will evaluate your request and respond within 5-7 business days.

Thank you for using ProFaceFinder. If you have any questions or need further assistance, please don’t hesitate to reach out to our support team.